Shipping & Returns

Personalized and made-to-order items require time to create. Please refer to the individual product listing for the most current processing time. Current processing time is approximately 2 to 4 weeks, depending on the piece.

Processing time is the time needed to prepare and personalize your order and does not include shipping/transit time.

If you need an order by a specific date, please reach out before ordering. We’re always happy to let you know whether we can accommodate your timeline.

Once your order is complete, it will be carefully packaged and shipped to the address provided at checkout.

You will receive tracking information once your order has shipped. Shipping and delivery estimates provided by the carrier are estimates and are not guaranteed.

Wilde Poppy is not responsible for carrier delays, weather-related delays, or packages that are delayed after they have been accepted by the shipping carrier.

Please double-check your shipping address before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or shipped.

Because personalized and custom items are created specifically for you, all personalized and custom sales are final and cannot be returned or exchanged.

Please carefully review all names, initials, monograms, thread colors, fonts, designs, and other personalization details before submitting your order. Your item will be created using the information provided at checkout.

Due to the handmade and personalized nature of our products, we generally do not accept returns or exchanges on personalized or custom merchandise.

For non-personalized items, please contact us within 14 days of delivery if you would like to request a return. Items must be unused, unworn, unwashed, and in their original condition. Original shipping charges are non-refundable, and return shipping is the responsibility of the customer unless the item arrived damaged or we made an error with your order.

We want you to love your Wilde Poppy order. If your item arrives damaged, defective, or different from the personalization details you submitted, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and packaging so we can make it right.

Our products are thoughtfully personalized and finished with care. Small variations in embroidery placement, stitching, thread, fabric, or other handmade details may occur and are part of what makes each piece unique. These natural variations are not considered defects.

Have a question about shipping, personalization, or your order? Please reach out through our contact page. We’re happy to help and want every Wilde Poppy piece to arrive feeling just as special as the little one it was made for.